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Job Description:
Job Description
KYC Refresh is a function of the UK Branch and part of the Operations business.
The team also manages client ‘Know Your Customer’ (KYC) information collection and maintenance throughout the client lifecycle and works very closely with the Onboarding, Implementation and Client Services teams, who implement products and handle day-to-day service enquiries, as well as the Financial Crime team.
The KYC Refresh Officer (KYC) plays a central role in assisting with the management of multiple client portfolios across the EMEA business with a specific focus on KYC, FATCA, CRS and client due diligence. A significant element of the role will be the completion and documentation of structured KYC reviews and ensuring that they meet both external regulatory and internal audit and compliance standards.
Role
- Undertake procedures to meet due diligence (DD) and KYC (Know Your Customer) requirements throughout the client relationship lifecycle, whether trigger event driven or as part of a periodic review activity.
- Act as a senior member of the team, championing SVB values, policies and best practices.
- Work directly with the Relationship Management and Relationship Enablement teams, as well as Financial Crime, to ensure that all existing client relationships undergo the appropriate levels of client identification and verification, due diligence, sanction screening and documentary approvals, as mandated by SVB’s KYC, DD & AML (Anti Money Laundering) procedures.
- Leverages a variety of independent research sources, such as Companies House, D&B, Delecorp and web searches to perform the required KYC screening, and to corroborate and validate information provided by and obtained on the client, as required by the KYC procedures.
- Undertakes the daily review of Tenon Tracker alerts and triage of cases to ensure timely action and ongoing compliance. Communicates with relevant teams and coordinates regular follow ups to complete of action items.
- Lead calls with clients to assist them in form completion, and in case of any questions in relation to required KYC information, such as acceptable ID and/or address verification documentation, by providing KYC, FATCA, CRS and DD process expertise.
- Inputs comprehensive and ordered client information in a timely manner into SVB systems, including CRM, Remedy etc.
- Manages and lead the periodic FATCA and CRS compliance requirements alongside the branch relationship review programme including all follow up and investigation activity.
- Manages complex cases and oversees and supports less experienced team members
- Proactively manage any issues during the process to bring a swift resolution.
- Undertakes quality checks of colleagues cases where required within the Right First Time accuracy parameters
- Provide SME knowledge to projects and implementation teams where required
- Works with the following teams across the business, both domestically and globally: BSA/AML, Risk & Compliance, Financial Crime, QC, Operations, as well as the client relationship teams and Client Service.
- Produce Management Information (MIs)/Key Risk Indicators (KRIs).
- Provide support as required to colleagues across the Operations function to meet service delivery objectives
- Develop a good understanding of SVB client base, the Ecosystem in which SVB operates and the SVB UK Branch operating model SVB Confidential
Skills/Experience
Knowledge
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Experience of the full account opening and, or KYC refresh, life-cycle including form filling, direct client liaison, gathering information and documentary evidence to satisfy KYC, due diligence and other regulatory requirements, data entry and full application submission, through to the issuance of account details once opened.
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Understanding of commercial banking, including standard account and payment types, basic cash management services.
- Demonstrated experience of due diligence in onboarding/KYC refresh of financial services and products.
- Strong understanding of banking systems including CRM, Core Banking, research and workflow tools, and a good knowledge of relevant banking regulations and compliance guidelines.
Organised
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Able to manage and coordinate complex workflow across multiple teams, communicate effectively across the business and complete assignments accurately and within designated, often pressurized, time frames.
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Detail oriented and ability to prioritize assignments and workload.
Judgement
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Demonstrate sound judgment and strong critical thinking skills. The individual must be highly detail oriented and able to grasp complex account requirements and corporate and beneficial ownership structures.
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Must be comfortable dealing with ambiguity and risk, be able to synthesize complex information effectively. Work closely with manager on translation of complicated issues into actionable recommendations and solutions.
Relationship-Building
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Proactively collaborate with partners across the organization, and work effectively with others to achieve the company’s business objectives.
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Must be willing to be held accountable to others in building best practice and due diligence for growing team
Communications:
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Demonstrate excellent communication, including excellent written and verbal skills, and the ability to understand and disseminate complex information, and be able to clearly explain background context and reasoning for decision making.
Interpersonal Style:
Excellent interpersonal skills and the ability to understand the demand and prioritization of multiple audiences. The individual should have a collaborative approach and a flexible style that allows for the input of others. The individual must share the core values of SVB and act as a role model
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SIVB
).
Equal Employment Opportunity
Silicon Valley Bank is an equal opportunity employer and is dedicated to expanding its commitments and investments to create a more diverse, equitable and inclusive company culture and innovation ecosystem. We are strongly committed to the values and policy of equal employment opportunity across our employment practices.
Silicon Valley Bank UK Limited is registered in England and Wales at Alphabeta, 14-18 Finsbury Square, London EC2A 1BR, UK (Company Number 12546585). Silicon Valley Bank UK Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority (Firm Reference Number 543146). Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.