
Service Desk 2nd Line Analyst
Id Job: 316a314
Id Job: 316a314
Job Purpose:
To deliver quality service through maintaining the availability of services to IT Users. The role is crucial to ensuring that issues are resolved or escalated as quickly as possible by following IT processes, ensuring SLAβs are met while supporting business change, projects and initiatives.
Please note that the 2nd Line team support the business Monday-Saturday between the hours of 0800-2300 on a roster basis and Sundays on a on-call basis.
Key Accountabilities:
Key Skills:
ODEON benefits:
At ODEON Cinemas Group, everyone is welcome. We make movies better by bringing all our incredible differences and our different ways of thinking together with our passion for cinema, to deliver inspiring entertainment experiences for our guests. We are all individuals, and we recognise that everyone brings something special to our team.
Starting from the moment you apply, Diversity, Equity and Inclusion is embedded into all parts of the colleague journey, and we welcome individuals from all backgrounds. We select colleagues based on merit and the passion they show for their role.
We are proud to partner with 'ReciteMe' to offer accessible tools to support you with your job application. Simply click on 'Accessibility Tools' at the top of the job advert screen. Should you require additional help from our team, whether that's to support with your application through to making adjustments to our recruitment process to assist you, we will be more than happy to help - drop us an email to jointheteam@odeonuk.com and we will be back in touch to help you!