Job Description
Account Manager (m/f/d) UK
Gloucester (GB)
Fulltime
Want to work in a culture built on mutual trust and respect? How about having the freedom to make work fit into your life (and not the other way round)? A career with Thinkproject could be just the opportunity you're looking for.
What do we do?
Thinkproject is a European market-leader in digitalisation tools for construction companies. It sounds complex, but we'll explain further! Construction companies used to use manual administration and physical paperwork for projects (sometimes hundreds of thousands of bits of paperwork for one project!). Using our construction intelligence solutions, businesses can go digital, which benefits everyone from the construction companies to the wider public.
Our mission is to deliver digitalisation to make a safer, healthier and more sustainable AECO (Architecture, Engineering, Construction, Operations) industry. This is a really exciting time to join our company, since our founding in 2000 we have gone from strength-to-strength and have lots of exciting developments coming up soon that you could be a part of.
Thinkproject’s team is growing, we are seeking experienced Account Manager (m/f/d) to join our Account Management team and support our continued growth in the UK. If you are an ambitious, customer-focused individual, who thrives on building relationships and customer value then this is a unique opportunity for you, to represent the market leading contract management system CEMAR, and to shake up the CDE and BIM world by bringing thinkproject's leading CONCLUDE and DESITE platforms to the UK.
In this role you will be responsible for the implementation, long-term adoption, and overall success of our customers. You will create thinkproject experts and champions through-out the customers journey, driving long term value and will focus on ensuring customers are well supported, educated, and fully adopted on our systems.
What your day will look like
- Manage and support a portfolio of client accounts with engaging Success Plans and regular client care to ensure customer retention and long-term value
- Execute the implementation and onboarding of new accounts while maintaining and growing existing customer relationships
- Develop prospecting plans for opportunities of cross sell of CEMAR and other products
- Manage and maintain accurate customer and account information within CRM
- Collaborate across the organisation to develop best practices and ensure customer success
- Manage customer expectations and changes in their values and desired outcomes
- Relationship building and networking across the industry
What you need to fulfill the role
- Proven Customer Success or Account Management experience, preferably in Software as a Service within the construction industry.
- Demonstrable track record of managing Customer accounts to successful retention and growth.
- Ability to build relationships at all levels within prospects, customers and partners
- Excellent verbal and written communication, and presentation skills
- An entrepreneurial spirit with positive, flexible and problem-solving attitude
- Prepared to travel extensively throughout the UK, with full UK driving license
What we offer
Health Days I Lunch 'n' Learn Sessions I Women's Network I LGBTQIA+ Network I Demo Days I Coffee Chat Roulette I Ideas Portal I Free English Lessons I Thinkproject Academy I Social Events I Volunteering Activities I Open Forum with Leadership Team (Tp Café) I Hybrid working I Unlimited learning
We are a passionate bunch here. To join Thinkproject is to shape what our company becomes. We take feedback from our staff very seriously and give them the tools they need to help us create our fantastic culture of mutual respect. We believe that investing in our staff is crucial to the success of our business.
Your contact:
Minette Tshibangu | T +49 89 930 839-419
Please submit your application, including salary expectations and potential date of entry, by submitting the form on the next page.
Working at thinkproject.com - Make your intelligence an asset.
Job Type: Full-time