Job Description
International Sales Assistant
Role Summary
We are seeking a customer service and sales support specialist to join our UK/EU team. This role will be instrumental in providing outstanding customer support for the brands we sell across all channels of our UK/EU business. Our world-class American brands include ban.do, kate spade new york, and Vera Bradley. Our ideal candidate loves and knows fashion brands, is excited about having new tasks and challenges daily, has a positive "can do" attitude, and is ready to service some of the UK and Europe's most esteemed retailers. He or She is also motivated, driven by organization and detail, is a team player, and a great communicator. If you enjoy building relationships, traveling and attending trade fairs, and are up for a challenge in a role that could grow, you just might be the person we are looking for!
Role Type and Location:
- This is Not a Remote Position. Relocation Expenses Will Not Be Reimbursed
- In Office Position – United Kingdom, Braintree area
- Full-time, Salaried, Exempt (40 hours per week)
- Salary: £18,000.00 to £22,000.00 /year
Responsibilities:
- Assist sales team and sales agents by gathering and shipping samples, preparing for meetings, and communicating marketing initiatives as directed by US team
- Attend account meetings, assisting the key account manager in strategic product pitches, and recording and sharing customer feedback in a detailed and organized manner
- Support key account manager by communicating and organizing stock availability and call offs/forecasting
- Cultivate relationships and grow sales in assigned house accounts
- Identify inventory opportunities to increase sales
- Receive and process wholesale and retail orders via phone, email, and web, according to customers’ desired delivery dates, stock volumes, and/or new product launch dates
- Use creative and problem-solving skills to optimize customer satisfaction
- Take ownership of UK office administrative processes and procedures and look for opportunities for greater efficiency, streamlining them as necessary
- Sales reporting
- Completion of set-up documents
- Provide accurate and timely information to customers and sales agents, responding to a wide range of inquiries, and providing satisfactory resolutions
- Communicate with our third-party distribution center regarding order needs including creating commercial invoices and ordering labels for POs
- Assist US Inventory Team with stock management in 3rd party distribution center
- Assist accounting with customer billing and payment collection
- Attend UK and EU trade shows, as needed
- Contribute positively to the team dynamic
- Other duties and projects as assigned
Experience, Knowledge & Skills Requirements:
- Minimum education requirement is GCSE, but degree level preferred.
- Previous experience in a similar role and/or industry is preferred.
- Proficient in MS Office programs, particularly Excel
- Detail-oriented and meticulous
- Solid organizational skills
- Ability to manage multiple projects in a fast-paced environment.
- Confident verbal and written communication skills
- Ability to meet deadlines.
- Solutions-oriented.
- Ability to travel.
- English (Required)
Experience:
- Sales: 2 years (Preferred)
- Customer service: 2 years (Preferred)
Academic Qualifications
- GCSE or equivalent (Required)
Physical Requirements:
- Must be able to sit and work on computer for long periods of time in a cubicle environment.
- Must be able to bend, stoop, reach, and lift up to 25 lbs. without assistance.
About Us:
Headquartered in the US, Lifeguard Press is an internationally known provider of licensed, high profile designer gifts, stationery, and accessories, reaching a global customer base through multiple channels including major brand collaborations; direct retail consumer sales (.com), independent/specialty gift stores and major department stores. Encouraging servant leadership in our day-to-day interactions reflects the core values necessary to support our employees, factories, vendors, collaborators, licensors, and customers across the globe and is essential in our mission to serve each other and our communities well.
EEOC Statement:
Lifeguard Press is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
Job Type: Full-time
Pay: £18,000.00-£22,000.00 per year
Benefits:
Schedule:
Experience:
- Corporate Customer Service: 2 years (preferred)
Language:
- fluent English (required)
Work authorisation:
- United Kingdom (required)