About ProdPad:
ProdPad is the original (and best) product management software, used by thousands of product teams across the world, helping them to build better products.
ProdPad provides product managers with a home for their product strategy - a single place to map out their product vision and objectives, build and manage their product roadmap, organize their backlog and gather and analyze customer feedback.
Founded in 2012, ProdPad’s Founders invented the world-renowned Now, Next, Later product roadmap, which is used and evangelized by millions of product teams. With customers including Adobe, the UK government, Autodesk, Mozilla, Target, KLM and NHS Education, ProdPad serves teams across the world from their base in the UK and are powering into their next stage of exciting growth.
About the Job:
As a Pre-sales Consultant, you will play a key role in building our brand and creating a great first impression for our customers. Our communication style is personal, friendly, and empathetic. We aim to understand our customers' needs and challenges and work to solve them with our product.
You will proactively pitch ProdPad and all its features using a multi touch approach. Through calling, video, social and email you will aim to understand how our prospective customers’ challenges can be solved with our unique value proposition.
You will work closely with our Marketing team and enjoy a healthy flow of inbound and active enquiries, as well as the challenge of seeking out leads and winning their engagement. We are continuously improving our customer success process, so it's a great time to join if you'd like to be able to influence your own workday.
As our Pre-sales Consultant you will be responsible for winning new customers from across the world. You’ll be engaging leads, running demos and closing sales for an ambitious SaaS business with a well-established product in a thriving market.
This role will be reporting to our CEO.
The role will include the following responsibilities:
- Understanding the needs and challenges of our product manager audience to become a master at showcasing the wow moments and demonstrating the value of our product
- Build strong relationships with our future customers as part of the inbound sales cycle
- Increase the conversion of our inbound and active enquiries, as well as driving new business opportunities by engaging with interested prospects
- Deliver a high volume of consultative demos to highly technical prospects
- Have a proactive, activity-focused approach to ensuring your pipeline-cover is sufficient to meet or exceed your target on a monthly basis
- Manage and maintain momentum across all stakeholders and stages during complex sales cycles
- Partner with your retention-focused Customer Success Manager during trials and then ensure seamless onboarding handover
- Maintain tight alignment with Marketing to ensure the best MQL to SQL conversion and a smooth, end-to-end lead lead management process
- Track all opportunities, customer details and sales stages including use case, purchase time frames, next steps and forecasting in HubSpot or similar tools
- Maintain a well organized follow-up process to stay on top of circle-back requests, successfully re-engage previous opportunities and win-back past customers
- Working with our Principal Sales Consultant to build out sales playbooks and ensure a smooth customer journey through their buying process
What the hiring process looks like:
- 15 min hello with Operations Director / COO and Hiring Manager
- 1 hour Interview with Hiring Manager and CMO (Note: This would be a CV deep dive)
- Challenge (in your own time) (we pay for your time here, we don’t expect it for free!)
- Chat through the challenge with the Hiring Manager, Principal Sales Consultant and final interview with any additional relevant team members
Requirements
About you & your experience:
- You are a seasoned sales or customer success professional with a proactive attitude who thrives on finding opportunities and creating customers
- You understand how best to engage a technically minded buyer and be able to speak their language
- You are comfortable working in a fast-paced startup, being reactive to change but also considered and structured in how you manage your work
- You are a master communicator and have excellent written communication skills
- 3+ years of experience in a customer-facing role in a B2B SaaS company
- You’ll have experience delivering a high volume of online demos to technical prospects
- You have the ability to understand the needs and challenges of a buyer persona, and demonstrate the value of a SaaS product accordingly
- You can effectively manage your pipeline with meticulous lead management, alongside a sense of urgency
- You’ll have a track record of successfully acquiring SMB and mid-market customers for a SaaS product
- You have experience working to a quota and delivering on or above targets (top 10% in your company)
- You have experience managing and closing complex sales-cycles using solution selling techniques
- You have expertise in qualification & objection handling
The ideal candidate will have a strong background customer success and a proven track record of proactively talking to prospective customers and helping them sign up and succeed... Sales experience is a plus, as is the ability to think strategically and drive results. If you are a self-starter with excellent communication and problem-solving skills, we encourage you to apply.
Benefits
Salary:
-
Basic £40,000 OTE £80,000 (quota £400,000)
As well as a competitive salary, our benefits include:
Stock Options
25 days holiday per year (plus bank holidays) and an extra 3 days holiday after 3 years
Private Medical Insurance and Healthcare Cashback Scheme
Pension Contribution
Enhanced Maternity and Paternity Leave with pay
❤️ EAP Scheme
️ Pick out your own kit and tools to work with
Season Ticket Loan
Learning and Development Budget
- ️ A great work life balance - We encourage “tidy time”, coffee mornings, walking meetings and any other way you can break from the norm to add some “feel good” into your working day.
The opportunity to develop your own skills and role as we grow - we encourage learning and development in your field and are open to supporting your attendance at conferences, training days and other events.
Flexible Working:
Our HQ is in sunny Brighton, 10 minutes from the station and it’s where our marketing team can usually be found with a mix of in-office and remote work encouraged across the team, at hours that suit both your individual needs and the needs of the organization.
This is a full-time position and we would consider someone remote (based in the UK), hybrid, or based at our Brighton office. The entire ProdPad team is a mix of all of the above.
We value our diverse workforce and strive to nurture and develop our inclusive work environment.