End Date
Friday 10 February 2023
Salary Range
£44,656 - £55,820
Agile Working Options
Other Agile Working Arrangements / Open to Discussion
Job Description Summary
Business Analyst - Responsible for the requirements analysis, process design and solution design for a medium sized product and/or project in order to realise customer value through excellence and execution. Include using Business Analysis skills to support the Product Owner or Project Manager to identify and understand the business need, analyse and prioritise the requirements, through to assessing, designing, testing and implementing agreed solutions. Coaching and developing others to achieve analysis excellence is also a key part of the role.
Chapter Lead - Some roles also include Chapter Lead accountabilities. A Chapter Lead is a role that blends both deep domain expertise with a passion for coaching and developing people. The main role of the Chapter Lead is to grow and develop the capabilities of their chapter members within their specific discipline, job family or role type.
Job Description
As one of the leading retail banks in the UK, Lloyds Banking Group is undertaking a major transformation. Our goal is to put technology at the forefront of our culture and transform banking.
Our Insurance, Pensions and Investments Labs are improving support to our customers throughout their financial lives, with clear, straightforward customer journeys, helping empower them to make the right decisions on insurance and protection needs.
Sitting within the Scottish Widows Brand, the new Colleague Lab has been set up as part of the Business & Technology Enablers Platform (B&TE) and our aim is to drive forward changes which make life easier for not only our Customers but to also our Colleagues, with our Mission Statement;
"Relentlessly focusing on creating a scalable operating model that dramatically improves colleague and customer experience"
We are therefore on the lookout for people who are passionate about delivering change and willing to challenge the norm on what is currently seen as 'Go To' processes within our Operations, and help change the way our Colleagues serve our customers.
About the Role
Change is a constant across our organisation and the role of the Lead Business Analyst has evolved to meet the ever-growing complexities and technology capabilities which pose both threat and opportunity to the group.
As the Lead Business Analyst, we are looking for someone who can lead by example and provide support to the Product Owner, Scrum Master and junior BA's.
Key Attributes:
Mentor and support the development of Business Analysts within the team
Demonstrates a positive can do attitude
Adaptable with the ability to learn and use new skills.
A great communicator, capable of delivering clear and concise messages to both technical and non-technical stakeholders, verbally and in writing.
Having some knowledge of Pensions and/or Retirement Products would be advantageous but not crucial.
We strongly value different experiences, attitude and skills as our aim is to continue to build diverse teams, so we represent the communities, customers and clients that we serve.
At the core of your role you'll:
Support the Product Owner to understand business problems, critically evaluating business ideas from a customer and a commercial point of view. Identify underlying business needs to be addressed, challenge existing practices and ensure requirements will address the defined business problem.
Translate business needs into project objectives, features, and requirements. Providing challenge, conflict resolution, validation, and proposed solutions as appropriate.
Have experience of applying skills from multiple subject areas such as Operating Model, Process Design and Technology.
Support with testing preparation and acceptance testing to ensure the solution meets the identified business need and be accountable for capturing acceptance criteria that fulfil the team’s definition of "Done".
With exposure to business architecture and both Waterfall and Agile delivery, help to define scope and elicit requirements; write Epics and User Stories and Acceptance Criteria, challenge business partners to drive out the real business outcomes that are required to realise the customer and business propositions; not simply recording requirements.
Ensure feature team requirements and proposed design solutions align with Group policies and all regulatory and statutory requirements.
Lead on shaping, requirements gathering, design and identifying solutions. Working with key partners to gain approval.
What we offer you in return…
As a team we’re invested in your continual development. That’s why we’ve fostered a collaborative learning environment that supports your career goals and encourages knowledge-sharing. Our inclusive culture offers you flexibility to try new things while helping you build the future you want.
You'll also receive a package that includes
Discretionary bonus
Cash sum of 4% which you can exchange for a variety of benefits or simply take the cash
Private Medical Insurance
Pension, where we'll give up to a max of 15%
Share plans
30 days holiday plus 8 bank holidays
And finally…
We pride ourselves on being hard-working, outcome-focused, and passionate about making a difference. We're focused on creating a values-led culture, and our approach to inclusion and diversity means that we can all make a real difference, together.
Our continued commitment to helping Britain recover means that as a colleague you can make a difference to customers, businesses, and communities.
Together we have a key role to play in shaping the bank of the future, whilst the scale and reach of our Group means you'll continue to have opportunities to learn, grow and develop.
Are you interested in joining us? Apply today, we’d love to hear from you...
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.