We are recruiting for a a Customer Programme Leader to join our busy Civil Portfolio Programs Team in Cheltenham. This is a great opportunity to utilise your commercial experience to support our customers and the internal team.
Youll work closely with the Senior Program Leader to take one of our NPI programs into Service, along with supporting other programs within the portfolio where required.
- In support of the Snr Programme Leader - Act as voice of customer within GE – driving to ensure customer satisfaction in line with contractual requirements. Drives effective and efficient communication to the stakeholders. Builds relationships both internally and externally and integrates the voice of the customer into program activities. Develop and maintain a high level of customer communication
- Ensures contractual Key Performance Indicators (KPI) and Statement of Work (SOW) are monitored, delivered, and reported
Full review and understanding of our contractual requirements, Source inspections needs etc. and ensure the GE business delivers on what we promise.
- Manage Production readiness reviews, such as Entry into Service to ensure our deliveries are achieved with the consideration of design for manufacture, developing transition plans, supporting customer reviews, ensuring a collaborative and successful switch over
- Lead the cross functional team to ensure program success – achieving assigned business objectives, delivering against milestones and deliverables and ensuring the continuity of the business case
- Manage S&OP Process, demand planning of production and spares units -taking information from various sources and translating into appropriate GE forecast considering market intelligence and risk along with being responsible for this detail within GE S&OP review
- Monitors production of units from the factory removing any barriers as needed and driving to meet on time delivery for the customer and GE, including reactions to any quality defects
- Management of any financial disputes – seeking resolution to delayed payment, and putting in longer term corrective action where appropriate
- Work with manufacturing, engineering and quality to manage RMA’s (zero flight hour reworks) – ensuring root cause corrective action is achieved and that the customer receives a replacement unit or the reworked unit in line with their demand
- Lead & manage customer visits – work to bring the cross functional team together to meet customer requirements and achieve successful assessments
- Lead and work collaboratively with program stakeholders to ensure program goals can be achieved and that supporting functions are provided with necessary information to work effectively
- Co-ordinate with supply chain and customer for changes in supplier selection to ensure smooth, compliant transitions
- Support risk & opportunity sessions in line with program plans and business guidance
- Support obsolescence management on the product line - monitor & conduct LTB, bridge buys, use of alternatives, product re-design
- Support cost out activities
Flexible Working
GE supports and encourages flexible working arrangements, in this role you can work two days from home to help support a positive work-life balance.
Total Reward
At GE Aviation we understand the importance of Total Reward. Our flexible benefits plan, called FlexChoice, gives you freedom, choice and flexibility in the way you receive your benefits, as well as giving you the opportunity to make savings where possible.
As a new joiner to GE we are pleased to be able to offer you the following as default in your benefit fund, which you then can tailor to meet your individual needs;
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Performance based annual bonus
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Non-contributory Pension
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Life Assurance
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Group income protection
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Private medical cover
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Holiday Hourly equivalent of 26 days, with flexible option to buy or sell
Security Clearance
Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance: BPSS
Right to Work
Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, under the applicable UK immigration rules as may be in place from time to time, it may be that candidates who do not currently have the right to work in the UK may not be appointed to a post if a suitably qualified, experienced and skilled candidate who does not require sponsorship is available to take up the post. For further information please visit the UK Visas and Immigration website.
Relocation Assistance Provided: No