Job Description
IT Operations Manager - Doncaster. Salary circa £50k DOE
SYNETIQ, an IAA company (NYSE: IAA), is one of the UK’s largest vehicle salvage, dismantling and recycling companies. A world away from the old-school concept of a breaker’s yard, we’re focused on more sustainable motoring solutions through our integrated circular model.
We work with customers and clients to offer affordable, sustainable motoring solutions that don’t cost the Earth. Our services are for customers looking for quality used car parts and businesses who want to maximise the financial and environmental return of their vehicles.
Overall Purpose of Role :
A vital member of the IT Department with the drive to move and progress with the business at a fast pace, ensuring technology is used to support and empower the business. As a member of our SMT this role is key to ensuring uninterrupted service to all and play a key role in serving colleagues internally whilst providing recommendations on strategy, policy and standards for all things IT related. You will be responsible for coordinating operational IT activities across a technical support team.
You will be meeting key stakeholders regularly, building strong relationships and understanding their IT support demands. You will be undertaking visits to sites throughout the UK to support the IT team and understand operational challenges, whilst being a visible, responsive, supportive, and approachable line manager for colleagues. This role will be roughly 60% management and 40% technical hands on.
You will be maturing the team, processes and bringing best practice to the department. You will be the Subject Matter Expert on all things IT Operations and will lead projects, be hands-on and responsible for the full life cycle of our systems from design through to delivery.
Key Areas of Responsibility:
- Assess and anticipate current and future information and technology requirements
- Supervise and direct the operations of IT technicians
- Create, maintain and develop service desk policies and procedures that align with ITIL best practices forsupport
- Manage the ServiceDesk ensuring all incidents, tickets and problems are up to date with the relevant attributes and automating the process where suitable
- Create a consistent experience across the service desk including assignments and escalations and appropriate urgency for incidents and requests
- Maintain and optimise company networks and servers
- Manage contracts with vendors (e.g. development platforms, telecommunication companies, password managers) and software licenses
- Resolve issues escalated by technicians and engineers
- Manage remote network access for users using virtual private networking techniques or two-factor authentication
- Monitor network performance to notify networking engineers of network resource issues
- Oversee the management and licensing of computer/mobile device software applications
- Set up and configure servers for the management of applications and IT systems
- Oversee the installation, configuration and management of applications on company approved devices via our MDM platform
- Administration of O365, SharePoint, OneDrive, Teams, on-premises active directory and AzureAD including policy & configuration changes
- Integration with Identity Access Management (IAM) and Single Sign-On (SSO) solutions
- Configuration of various security and compliance settings across the Microsoft stack in order to adhere to corporate information security policies
- General operational IT Support to end users and customers
- Provide real-time monitoring of the core technology, infrastructure and applications
- Conduct continuous assessments of current IT practices and systems and identify areas for improvement
- Preparing technical documentation and reports for users and managers including training and developing colleagues on use of technology
- Respond to enquiries and provide advice on the best use of technology
- Work closely with the Head of IT Operations & Security ensuring technical controls are in place to safeguard our People, Data and systems
- Provide information as required for inclusion within Management Reports
- Identify and take lead on any incidents or non-conformities identified
- Creation, implementation and testing of companywide Business Continuity, Disaster Recovery and Incident Response Plans
- Assess current technology architecture for vulnerabilities, weaknesses and for possible upgrades or improvement
- Prepare, raise and maintain change documentation as required.
- Implement and oversee technological upgrades, improvements and major changes to the network
- Devise strategies and implement IT solutions to support the business and minimise risk
- Develop company-wide best practices for IT Operations
Skills & Experience Required
- Experience of successfully managing a busy multiskilled technical support team of at least 3 direct reports and leading by example
- Experience dealing with a range of issues from complex to business as usual via ticket, phone, email and in-person enquiries
- Extensive experience acting as a point of escalation for an IT Operations team and managing a range of competing IT requests
- Ability to coordinate the identification and assessment of new and emerging hardware, software and communications technologies, products, methods and techniques.
- Ability to take action to exploit IT opportunities that will have a measurable effect on operational effectiveness, with associated benefits to the business.
- Strong and effective communication and interpersonal skills; Listens for understanding and expresses information clearly and concisely.
- Ability to maintain respectful professional internal and external relationships, even under pressure
- Experience working in a ITSM environment
- Experience working in a change management environment
- Demonstrate a positive attitude, focuses on a ‘can do’ way of thinking, and is willing to accept new challenges
Knowledge
- A strong understanding of Microsoft environments
- Knowledge of Microsoft Azure including AZURE AD (Desirable)
- Windows Server OS – AD, DNS, DHCP Knowledge of ServiceNow ITSM including Problem, Incident & Change Management (Desirable)
Education
- ITIL, or Service Management or delivery qualification (Desirable)
- Prince/Six Sigma (Desirable)
A driving licence and own transport is essential for the role.
Job Types: Full-time, Permanent
Salary: £40,000.00-£50,000.00 per year
Benefits:
- Casual dress
- Company pension
- Employee discount
- Store discount
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Doncaster: reliably commute or plan to relocate before starting work (required)
Experience:
- Information Technology: 3 years (required)
Work Location: In person
Reference ID: IT Operations Manager - DNB