Enterprise Rent-A-Car are excited to annouce an opportunity within our Business Support Division covering our Citations & Toll Management services across the UK, Ireland, Spain & France. The division works in collaboration with multiple departments across the UK & EU on the deployment of commercial initiatives in accordance with the Company’s strategic objectives.
The role will be based within the Headoffice - Staines
40 hours a week
£22,050.00 per annum
Enterprise Rent-A-Car offers rentals for private and business use as well as replacement vehicles for the insurance sector. In the UK, the company began operation in 1994 and now operates more than 450 locations across the country and has 5,000+ employees.
Enterprise Holdings, Inc., manages the largest and most diverse privately-owned fleet in the world through an integrated network of more than 9,500 fully staffed neighbourhood and airport rental locations. This global network of independent regional subsidiaries and franchises also operates the Enterprise Rent-A-Car brand – as well as the National Car Rental and Alamo Rent A Car brands – in 90 countries and territories. Combined, Enterprise Holdings and its affiliate Enterprise Fleet Management, which currently manage around 1.85 million vehicles and employ 80,000 worldwide.
The successful individual responsibilities include:
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Responsibility for incoming correspondence.
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Processing traffic violations including parking, speeding and bus lane penalties
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Reconciling payments received from customers
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Liaising directly with customers and local councils regarding queries on penalties
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Problem-solving on outstanding payments
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Providing support and information to our branch network
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Managing timely invoice data entry
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Reducing PCN Payments outside of local authority timeframes
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Reducing Rejected Representation and more
The successful candidate will be required to demonstrate the following skills and attributes:
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Ability to build internal & external relationships
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Ability to demonstrate strong customer service skills
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Demonstrated analytical skills
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Ability to work independently and as part of a team
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Great communication skills (Verbal and written) and attention to detail
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Demonstrated time management skills
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Knowledge of Microsoft Office products, internet and telephone skills
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Demonstrate excellent organizational skills
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Reliability and hard working