Job Description
BARNT GREEN SURGERY
JOB DESCRIPTION
JOB TITLE: Healthcare Assistant
REPORTING TO: Partners & Practice Manager
Hours: 10-15 hours
Salary: dependent on experience
Job Summary:
To support the practice nursing team in the delivery of nursing services, working as part of the practice multidisciplinary team, delivering care within their scope of practice to the entitled patient population. The healthcare assistant will deliver and assist clinical staff in the provision of treatment, preventative care, health promotion and patient education.
KEY DUTIES AND RESPONSIBILITIES OF THE ROLE:
The following are the core responsibilities of the healthcare assistant. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a. Undertake new patient health checks. b. Undertake patient health checks detailed under specified contract. c. Undertake INR checks. d. Support the practice nursing team with health promotion programmes. e. Support adult influenzas and COVID clinics for adults and children f. Carry out baseline observations such as pulse oximetry, blood pressure, temperature, pulse rate, recording findings accurately. g. Facilitate routine and 24-hour BP monitoring, advising patients accordingly. h. Undertake wound care, dressings and other clinical tasks as required. i. Support the practice nursing team with the management of chronic disease clinics. j. Carry out BMI checks as directed. k. Act as a chaperone as required. l. When trained, undertake venepuncture. m. When trained, administer flu vaccinations n. Carry out ECGs as requested when trained. o. Ensure specimens are recorded and ready for onward transportation. p. Provide support during minor operations as required. q. Ensure all clinical rooms are adequately stocked and prepared for each session. r. Ensure fridges are cleaned routinely in accordance with guidance. s. Ensure clinical waste is removed from clinical areas and sharps bins replaced in accordance with the practice IPC policy. t. Deliver opportunistic health promotion where appropriate. u. support cover of our extended access provision
In addition to the primary responsibilities, the healthcare assistant may be requested to: a. Participate in practice audit as directed by the partners. b. Participate in local initiatives to enhance service delivery and patient care. c. Support and participate in shared learning within the practice. d. Complete opening and closing procedures in accordance with the duty rota.
Training & Personal Development
- To participate in the annual staff development interview, identifying your own training needs with reference to the practice development plan.
- With the Practice Manager, appraise any training you have undertaken to ensure the knowledge or experience you have gained is used effectively.
- Attend any online or off-site training deemed relevant to your role and at the request of the practice manager or partners.
- Contribute to the induction and training of new staff at the surgery.
Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to practice guidelines.
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
- Making effective use of training to update knowledge and skills.
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
- Reporting potential risks identified.
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner, which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Quality
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own actions, either directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance.
- Work effectively with individuals in other agencies to meet patients’ needs.
- Working alongside the clinical pharmacist effectively manage own time, workload, and resources.
- Holding any necessary indemnity relevant to the role.
Communication
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members as part of the MDT.
- Communicate effectively with patients and carers.
- Recognise people’s needs for alternative methods of communication and respond accordingly.
Disclosure and Barring Service Check – All posts are subject to the Rehabilitation of Offenders Act
(Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Barnt Green Surgery runs a policy that all new staff that adheres to medical guidance regarding staff as patients. Employing staff who are patients of the practice has significant disadvantages both to the patient and to the practice. Please note therefore that if your application is successful and you are a current patient of Barnt Green Surgery, you will be required to register elsewhere.
Person Specification – Healthcare Assistant
Qualifications Essential Desirable
Healthcare qualification (level 3 or 4) or working towards gaining ✓ equivalent level
Phlebotomy certification ✓
Ear syringing certification ✓
Experience Essential Desirable
Experience of working in a primary care environment ✓
Experience of working with the general public ✓
Experience of working in a healthcare setting ✓
Clinical Knowledge & Skills Essential Desirable
Wound Care / Removal of sutures & staples ✓
ECG’s ✓
Venepuncture ✓
New patient medicals inc. Height, weight, BP, Pulse ✓
Chaperone procedure ✓
Spirometry ✓
Ability to record accurate clinical notes ✓
Skills Essential Desirable
Excellent communication skills (written and oral) ✓
Strong IT skills ✓
Clear, polite telephone manner ✓
Competent in the use of Office and Outlook ✓
EMIS / Systmone / Vision user skills ✓
Effective time management (Planning & Organising) ✓
Ability to work as a team member and autonomously ✓
Good interpersonal skills ✓
Ability to follow clinical policy and procedure ✓
Personal Qualities Essential Desirable
Polite and confident ✓
Flexible and cooperative ✓
Motivated ✓
Problem solver with the ability to process information accurately ✓ and effectively, interpreting data as required
High levels of integrity and loyalty ✓
Sensitive and empathetic in distressing situations ✓
Ability to work under pressure / in stressful situations ✓
Effectively able to communicate and understand the needs of the ✓ patient
Commitment to ongoing professional development ✓
Effectively utilises resources ✓
Punctual and committed to supporting the team effort ✓
Other requirements Essential Desirable
Flexibility to work outside of core office hours ✓
Disclosure Barring Service (DBS) check ✓
Occupational Health Clearance ✓
This document may be amended following consultation with the post holder, to facilitate the development of the role, the practice and the individual. All personnel should be prepared to accept additional, or surrender existing duties, to enable the efficient running of the practice.
Job Type: Part-time
Part-time hours: 10-15 per week
Salary: £10.00-£12.00 per hour
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Barnt Green, B45 8NF: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Application deadline: 16/02/2023
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