Job Introduction
Our Sales Service team is undergoing a significant period of growth, and are searching for a Sales Services Executive to identify and support continuous improvement; including process mapping and improvements. This person will provide subject matter expertise in support of the end to end business process, system usage and data flow.
The Sales Services Team works across BBCS’s global distribution business, providing cross-business and cross-regional expertise with the overarching aim to enable and support:
- System implementation and enhancements
- Promotion of best practice
- Process mapping and improvements
- System and process training
- Technology or business less projects
This is a fantastic opportunity for an individual seeking a rewarding and challenging role in a successful and growing team of likeminded individuals. As the next Sales Services Executive, you’ll have the opportunity to supports activities across a variety of areas including Sales, Technology, Finance and Operations including other Global Sales Delivery teams.
Main Responsibilities
- Provide subject matter expertise in support of the end to end business process, system usage and data flow.
- Provide advice on best practice and corporate policy.
- Identify and support continuous improvement; including process mapping and improvements
- Support Technology / system (eg Rightsline, CMP, Media Morph) / business change / ad hoc projects; work to ensure requirements are properly identified, assessed, validated, tracked, UAT’d and implemented.
- Document training /user guides which supports best practice.
- Provide relevant training and support on business process and system usage for relevant staff across BBCS.
- Ability to support report requests by maintaining an in-depth knowledge of content and sales data, systems and report availability.
- Participate and represent Global Distribution and/or GSD in User Groups and Working Groups across IT Systems, relating to business process, reporting and sales systems. Acts as an advocate on behalf of Global Operations in dealings with the regional sales teams across the world.
- Data / process governance: ability to recognise and trouble-shoot data or process issues; identify root cause, options for resolution and implementation.
- Work closely with Sales teams in order to communicate business priorities and changes to processes, ensuring consistency across regions.
- Work closely with Global Sales Delivery teams (plus other teams within Global Operations) in order to resolve complex issues and promote best practice across end to end processes
- Work closely with Technology teams in order to identify and prioritise requirements for new system implementations, provide insight into business needs and sit on working groups to influence priorities in regard to bugs, change requests and future roadmaps.
Are you the right candidate?
- We’re looking for someone with strong knowledge of programme distribution, media rights, end to end sales processes and an understanding of the Sales system suite.
- You’ll possess the ability to analyse and resolve complex issues, you’ll be an excellent problem solver with a love of thinking analytically.
- We require someone who can support projects involving numerous and varied internal & external stakeholders with differing interests and priorities. You’ll have excellent stakeholder management skills and will be able to work efficiently in an organised manner.
- You’ll be confident with standard Microsoft packages such as Excel, Word and PowerPoint with the ability to quickly grasp new IT systems.
- It is imperative that you possess excellent communications skills. You will have a collaborative approach with the ability to work effectively with leadership and the wider team.
- The right person will have experience of working as part of an IT system, process or change project team within a commercial organisation. You’ll have substantial customer service experience and a proven background in driving process improvement and change.
- And finally, we are looking for an individual with a resilient approach to change and challenging tasks, you’ll have a determination to deliver the department’s long term vision with the ability to display excellent interpersonal and communication skills.
Do you feel you could bring this role to life in a new and insightful way? Your way? Apply today to get started.
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About the BBC
The BBC is committed to building a culturally diverse workforce and therefore strongly encourages applications from under represented groups. We are committed to equality of opportunity and welcome applications from individuals, regardless of their background. We strive to be the best British content company in the world, attracting the best creative talents in the business, so that we can bring premium quality award-winning programmes, content and brands to the viewer no matter where they are.
The BBC Group has set out the first in a new series of bold steps to transform our programming and better represent the public we serve. We have the biggest financial investment to on-air inclusion in the industry, together with our existing commissioning budget, we are committed to throwing open our doors more widely than ever to diverse stories and diverse storytellers. Together with a diverse workforce we will accelerate the pace of change in increasing diversity and inclusion both on and off air
To find out more about Diversity and Inclusion at the BBC, please visit our website.
Package Description
Band: C
Contract Type: Full time/ Perm
Location: London TVC
Working Pattern: Hybrid Working (Home-based plus two/three days a week in the office)
We are really proud to share that we are a Level 2 Disability Confident Employer and so if you require any reasonable adjustments in order to apply please do contact us at [email protected] with the job reference in the subject. We advertise all our roles on Evenbreak, the specialist job board for disabled candidates
- Flexible/agile working - opportunities across the business. We’re happy to discuss a formal flexible working pattern. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at the offer stage.
- Excellent career progression – the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
- Unrivalled training and development opportunities – our in-house Academy hosts a wide range of internal and external courses and certifications.
- Benefits - We offer a competitive salary package, a flexible 35-hour working week for work-life balance and 26 days (plus an additional day which is a Corporation Day) with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more.