Job Description
Office Operations Manager required within the Travel & Tourism Industry for the UK’s largest cottage and holiday lettings company’s to be based in their Regional Office in Salcombe, South Hams area of Devon.
The Office Operations Manager in the regional operations team will see you taking responsibility for an office which provides an essential service to property lettings homeowners; the managed service takes the stress away from letting out clients’ holiday homes, taking care of cleaning, maintenance, check in – you name it, you and your team will simplify the process and take the pressure away from property let owners.
The Travel & Tourism Office Operations Manager with Holiday Lettings will in brief: -
- Report to the Regional Manager, you’ll manage a team to deliver excellent operations to owners and guests, ensuring a consistently high quality when it comes to cleaning, maintenance and check-in on a daily basis.
- Deliver operational excellence through decision making that is led by data.
- Test new products/features; you’ll collaborate closely with the internal Service Delivery teams to test and roll out new features or products that address customer needs and enhance service.
- Work cross-functionally with other teams throughout the business.
- Participate in large scale projects.
- Manage P&L.
- Setting and monitoring KPI’s for the team as well as setting team objectives and evaluating these on a monthly basis with each team member, culminating in a yearly performance review.
- Recruitment of new team members who share the company values and will deliver excellent customer service.
- Guest and owner management including complaints should they be escalated to you
Benefits of working as a Travel & Tourism Office Operations Manager with Holiday Lettings include: -
- Competitive basic salary.
- Working 5 days per week between Monday to Saturday with a day off in Lieu when having worked a Saturday.
- 25 days holiday plus all Bank Holidays, 33 Day Paid Annual Leave.
- Other excellent staff benefits including staff travel discounts etc;
Suitable candidates for this Travel & Tourism Office Operations Manager with Holiday Lettings will be able to demonstrate: -
- Experience in a service sector in a similar role managing teams within sectors such as Travel & Tourism, managed services, facilities management, hotel management, holiday resorts and holiday parks
- Experience leading operational change
- Due to the nature of this role, a full, clean driving license is also essential, as you’ll be expected to visit clients’ properties and will need the ability to be present in the offices that you’re responsible for on a regular basis
Interested?
For more information about this unique and rare opportunity within the Travel & Tourism Industry as an Office Operations Manager in Salcombe and to find out more about this leading and most established cottage and holiday lettings company we are recruiting for please apply ASAP.
Job Types: Full-time, Permanent
Salary: £28,000.00-£32,000.00 per year
Benefits:
- Company pension
- Employee discount
- Life insurance
- Sick pay
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Weekend availability
Supplemental pay types:
Ability to commute/relocate:
- Salcombe, TQ8 8QE: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Reference ID: 32297