Id Job: 316a304
IMPORTANT, PLESE READ - In order to be considered for this position you will need to complete our online application form. Please visit the PA Housing website and search for the Current Vacancies https://jobs.pahousing.co.uk/vacancies.aspx?_ga=2.57182249.2041005553.1639493535-1590536557.1632988917
Job reference: 000464
Location: Bede Island - Leicester
Closing date: 03/11/2021
Salary: £22,148 increasing to £23,464 per annum - upon successful completion of 6 months probation
Employment type: Permanent
Hours Per Week: 35
So what’s the role all about?
As an Customer Service Advisor, specialising in Credit Control, you will be first point of contact to our tenants mainly via phone and email, providing support with rent queries and arrears advice, recognising the need for support, and arranging relevant referrals to our support teams. You will also support the Income department with contact to tenants to reduce arrears position by collecting payment and or arranging payment plans in line with Income policies. Housing experience is not essential, but you will need to be passionate about customer service with good communication and negotiation skills.
This is a hybrid office/home based role, you would be required to come into the office around 2/3 days per week with the rest being from home. We’re happy to consider flexible working options for all our roles, and we’ll always do our best to keep your work and life in balance.
We currently have 2 positions availalble; 1 Permanent and 1 Fixed Term Contract, running until 13th November 2023. Both options may be considered as part of the hiring process.
Please note, this role is called 'Income Assistant' internally at PA Housing.
Some of the key tasks and responsibilities include:
To be successful in this role, we’d be looking for the following…
Please refer to the attached job
description to find out more…
What’s in it for you?
We recognise that people are at the heart of our business and that success is dependant on enthusiastic and committed colleagues. We make sure they feel supported and encourage a culture of opportunity and learning to enable colleagues to fulfil their potential and make a real difference to people’s lives every day.
In return, we reward our staff for their dedication by offering competitive salaries and an excellent discretionary range of employee benefits some of with include:
& much more! Check out our handy benefits flyer
to see what else we can offer you!
Job Types: Full-time, Permanent
Salary: Up to £22,148.00 per year
Benefits:
Schedule:
Supplemental pay types:
Work Location: Hybrid remote in Leicester, LE2 7EA