Purpose of the Role
To manage facilities and maintenance at Elephant Central in all areas, through implementation of established processes and through the hard and soft service lines with handyman, cleaning, waste and security teams; to provide an efficient and effective presentation, safety and maintenance support to the development, ensuring all common areas and apartments are maintained in accordance with legislation, required standards and operation and maintenance manuals.
Please note, this role is for a 12 month fixed-term contract and will be directly employed by the site estate management company; Elephant Central Management Limited. There is no continuous service to internal applicants if they are already employed under SMR/Savills UK.
Key Responsibilities
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Issuing of any relevant Work Permits and reviewing RAMS and other risk statements from contractors.
- To deliver Tool Box Talks when appropriate and to support the operation team in delivering all services to the highest standards.
- Oversee electrical and mechanical planned maintenance tasks and ensure completion, collation and recording of maintenance report documentation. (in accordance with the 52week planner) to ensure mandatory and statutory compliance is reported on and stored on Datastation
- Instruct reactive repairs and ensure they are completed in a safe and workman like manner and that all relevant paperwork is in place in advance of any works commencing.
- To ensure that all reports, logs, service records, maintenance reports are adequately recorded and that any actions are identified, resolved and records updated.
- To manage the required actions from the Building Safety Act, including managing the fire door checks and remedials for all front doors to homes and the communal areas, and keeping records of all tasks required to comply with this Act.
- Liaise with the stakeholders to ensure they are updated on any disruption
- Being able prepare regular reports for your line manager and other stakeholders capturing content as required/agreed.
- Ensure that Health and Safety and Fire Risks are robustly managed
- To update your line manager and ensure that all relevant risks are reported to your line manager.
- To ensure the suppliers are performance managed and that all service lines are regularly tendered.
- Ensure that all statutory requirements are completed as scheduled and that adequate records are maintained.
- Ensure weekly site inspections of all plant rooms and areas managed, in order to maintain high standards of housekeeping.
- To inspect all plant areas to ensure they are secure and free from debris and in a good state of repair.
- Ensure general and personnel administration is upheld.
- Comply with JBS HV & LV Electrical Safety Rules.
- Complying with all relevant Health & Safety legislation and procedures, including carrying out task specific risk assessments and method statements, reporting any potentially unsafe working methods, installations or equipment on behalf of directly employed staff and contractors and to manage as appropriate.
- Undertake any other duty as requested as might be reasonably expected or required, including assistance with ad hoc projects.
- To ensure that we obtain ‘full life cycle’ from mechanical & electrical equipment.
- The execution of routine maintenance tasks to ensure properties are always kept fully functional and of a good standard.
Team / Occupants / Customers
- To ensure that any persons directly employed or contracted to ECML are working safely.
- To ensure that our residents have a positive experience at times of property maintenance.
Finance
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Ensuring that we are obtaining ‘value for money’ from our external contractor relationships.
- To identify any areas where potential savings could be explored
- To verify jobs and contracts have been satisfactorily
Health & Safety
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To have responsibility for all Facilities and Environmental reactive tasks
- To have responsibility for all Servicing routines and to ensure they are achieved
- To ensure all records are adequately maintained and kept up to date
- To ensure that any items identified for repair are resolved in a timely manner and any interim risks are adequately managed.
- To identify potential ESG/GRESB deliverables
- Ensuring that all accidents, near misses and other risks identified, reported and recorded and any actions managed to reduce or mitigate future risks.
- Establish emergency procedures and safe working practices to ensure as far as is reasonably practical, the health and safety of all residents, occupiers visitors, members of the public Estate employees and service providers.
Skills, Knowledge and Experience
- Previous facilities management experience essential with demonstrable experience of Building Management Systems and Mechanical and Electrical plant
- Working toward or holding a membership of IOSH, NEBOSH or IWFM.
- BFIM qualified Demonstration of awareness and compliance to the Health & Safety regulations within this field including CDM Regulations.
- A strong understanding of contract(or) management and performance management.
- Experienced in working and overseeing compliances.
- Able to work to deadlines whilst consistently delivering exceptional customer service.
- Being a clear communicator and being able to build strong long term relationships with all stakeholders.
- An understanding of residential management.
- Ability to critically analyse reports for complex systems.
- Discretion and sensitivity in dealing with confidential matters
- Strong project management capability
- Commercially aware with strong financial management skills
- Positive attitude with strong attention to detail and an ability to review, explain and report complex issues.
Working Hours - 40 hrs per week