Job Description
Rievaulx Abbey welcomes around 55,000 visitors a year, who come to explore the Abbey ruins and find out more about its intriguing stories, or simply to enjoy the green space and fabulous views with a shop and tearoom on site as well.
If you have a passion and genuine enthusiasm for engaging with people, providing an outstanding welcome to our beautiful properties and at the same time relish the opportunity to turn this engagement into membership, this could be the role for you.
As a Senior Membership Recruiter, you will join an amazing team of employees and volunteers, making sure all our visitors have a great time from the moment they arrive until they say goodbye. You will be visitor focused as part of the welcome team at site, providing excellent customer service, where your passion and enthusiasm will engage and inspire our visitors to become members of English Heritage, helping them to see more and do more at our properties whilst helping us to secure the long term future of the Charity.
Being a senior membership recruiter is a very rewarding and fulfilling role. Every day is different - part of my role is to meet visitors in an amazing environment and sell membership- which I love - it is great to meet a variety of people and have a positive impact on their day, and sign them up! I get to train the team and nurture and develop their skill set in order to sell membership - which is really satisfying - We have KPI's and budgets to meet, but being in control of that process means I can be creative and imaginative - it is great to be able to incorporate your own ideas in order to enhance membership and to hit targets - Lisa, Senior Membership Recruiter.
We would be delighted to hear from you, if you would like to talk to us about this role before you apply, please contact Tuukka Laakso, Property Manager, on [email protected]
Everyone is welcome at English Heritage and we are always looking for people who reflect the diversity of the country today, to help us make it more relevant to the diversity of the people, communities and places we serve. From remote sites to inner city monuments, from regional teams to our Head Office, the diversity of our teams is critical to making sure our heritage is inclusive, exciting and accessible.
We continually look for new ways to promote the past in a way that is inclusive to all and that celebrates the cultural diversity of England's heritage. By joining English Heritage, you will be part of a charity that is already on an exciting journey to tell everyone's story.
You can find out more about us and what we do here, https://www.english-heritage.org.uk/about-us/ here. Meet some of our People and hear about why they enjoy working with us here https://www.english-heritage.org.uk/about-us/jobs/working-at-historic-places/.
You'll find it's a workplace like no other - taking you behind the scenes of these extraordinary sites and supporting you to share your ideas, inspire others and make a difference.
By joining us, you'll enjoy the rewards of a great team environment in inspiring locations, helping to make our sites a wonderful place to visit. You'll also be joining our charity, which through our 400+ historic monuments, buildings and sites, brings the story of England to life for over 10 million visitors each year.
Benefits include:
- The opportunity to progress your career within the heritage sector;
- Apprenticeship opportunities
- Subscriptions to professional bodies
- Free access to all English Heritage sites for you another adult and up to 6 children (under 18 in the family group)
- 25% discount in our shops and cafes;
- Enhanced Maternity/Paternity/Shared Parental leave
- 25 days holiday plus Bank Holidays pro rata rising to 28 days after 3 years, with the option to buy additional leave
- Matched pension contributions up to a maximum of 10% which can be paid via salary exchange or salary deduction
- Flexible hours
Interviews will be held on [insert date or week commencing] delete as applicable - [via zoom] or [at [location name]]