Local Unit & Position Description:
DNV Business Assurance UK (BA UK) is targeting significant revenue growth, building on and reaching out from the foundations laid over the last several years. The role of the Customer Account Administrator is to develop, maintain and improve relationships with existing clients, ensuring their needs are met, and obtaining repeat business from them whilst executing the various elements/ activities of the processes relating to your identified customers from service Inquiry to Invoicing. This is a unique opportunity to work for a professional and fast passed organisation at an exciting time of expansion.
The Customer Account Administrator will report to the Customer Service Manager in BA UK.
Key Responsibilities and Accountabilities:
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To provide dedicated Customer Service support to Customers in the UK portfolio, both Key Customers and non-key and to execute the various processes relating to your assigned customers from Service Inquiry to Invoice.;
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To lead the project work and proactively support the project team in provision of services to UK customers: KCM, Planners, Finance, PMAN, technical leads, Auditors, UK Management.;
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To ensure all necessary information of your responsible Customers are complete, accurate and timely in IT operating systems (like NGPS and Oracle Finance) so that the processes (from inquiry to delivery stages) can be executed properly & different reports can be generated accurately;
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To support the business as needed with progressing enquiries to invoice to certificate issue as well as follow ups;
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To ensure that all Certificate information is correct, up to date and expiry dates are noted well in advance so all required processes occur before re-issue is due;
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To work closely with Planners to ensure that all audits/training courses are delivered on time and all slippage issues are identified & resolved;
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To ensure that customer invoices are paid within a reasonable timeframe. Necessary supports should be provided to the Credit Control Team to help them collect long outstanding debts;
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To achieve the KPIs for the identified key processes defined by UK management team.
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Data Cleaning-Check and verify the accuracy and completeness of data and ensure that the data in the in-house systems are updated and accurately captured in these systems.
Position Qualifications:
Skills & Experience Set:
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Knowledge of the Management System certification process - training for the right candidate will be provided;
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Strong skills in using Microsoft suite of products: Word, Excel, PowerPoint, Outlook, Sharepoint;
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Be customer centric and have account administrative management experience;
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Highly organised and ability to maintain view of priorities during periods of change and volume challenges;
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Solution oriented - ability to understand the range of technical aspects of accreditation;
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Be able to maintain effective relationships with existing clients, ensuring their needs are met;
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Ability to manage time, prioritise tasks and work under pressure in a fast paced environment;
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Business Development/ experience in sales and negotiation will be an advantage.
Personal Attributes:
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Accepts Responsibility: Willing and able to bear the explicit and implicit responsibilities of the role, making decisions, being accountable;
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People Skills: Able to build productive working relationships with customers and internal personnel based on respect and good rapport – listens well;
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Judgment: Able to evaluate information quickly, identify key issues and formulate conclusions based on sound, practical judgment, experience, and common sense; proactively seeks assistance and help earner that later;
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Organised: Well prepared and organised; carries out all responsibilities and action items in a purposeful way;
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Proactive: Proactive rather than reactive; able to avoid mistakes that could/should be anticipated
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Attention to Detail orientated.
Company & Business Area Description:
DNV is the independent expert in assurance and risk management, operating in more than 100 countries. Through our broad experience and deep expertise we advance safety and sustainable performance, set industry benchmarks, and inspire and invent solutions.
We are one of the world’s leading certification, assurance and risk management providers. Whether certifying a company’s management system or products, providing training, or assessing supply chains, and digital assets, we enable customers and stakeholders to make critical decisions with confidence. We are committed to support our custom Finish ers to transition and realize their long-term strategic goals sustainably, and collectively contributing to the UN Sustainable Development Goals.
Equal Opportunity Statement:
DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity!