Bakes are now recruiting for a Functional Support Analyst in our Sales & Commerical team. This role will be responsible for providing level 2 & 3 application support to the business. This does not support of the core ERP system itself, but is the support of the business applications that sit on it. The Functional Support Analyst is responsible for preventative activity to reduce the number of incidents as well as support and develop the business systems and its users to reduce the disruption to day to day operations as a result of system issues. From time to time the functional support analyst will be called upon to do ad-hoc development work that is normally small to medium sized.
Whilst there are many technology components that come together to make a working system it is the application services that are actually used by the business community. It is a critical part of this role to provide those services and in doing so deliver the business outcomes.
It needs to understand the technology platforms in which the applications reside but needs to be an SME for the business applications themselves.
This role is offering a home-based contract meaning you can be based anywhere in the UK.
Key Accountabilities:
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Application support experience
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Ability to convey information to a range of audiences in a clear and confident way to achieve desired outcomes.
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Able to think cross functionally to be able to derive a suitable solution to business challenges
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Willingness and desire to learn, work flexibly in approach to work and/or work time requirements.
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Diligent in approach to tasks and an attention to detail. An aptitude for problem solving and the ability to work well under pressure are key
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You must have experience of working within, or managing outsource managed services contracts, as well as an excellent understanding and experience of interacting with other ITIL processes such as Change and Problem Management
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Experience of working with core ERP systems.
In return we offer a competitive base salary and other great benefits including the option for additional holiday purchase to top up your annual leave entitlement, award-winning food at significant discounts as well as genuine learning and development and ongoing career opportunities.
We’re not just looking for a good fit, we want people who help to make us even better. We’re passionate about creating an inclusive workplace that celebrates and values diversity. We don’t want you to ‘fit’ our culture, we want you to define it. Bring your whole self to work. #BelongAtBrakes.
FEED YOUR AMBITION. DELIVER YOUR FUTURE