Tour Co-ordinator - Homebased
This award winning specialist tour operator have been operating special interest tours for more than 25 years and operate throughout the UK and to a range of worldwide destinations. They are now looking for a Tour Co-ordinator to join their small friendly team to ensure that all tours are planned and organised to the highest standard and deliver wonderful experiences for customers. Salary of £25k to £27k and fully homebased.
Tour Co-ordinator - Role & Responsibilities:
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To ensure all aspects of the tour programme are booked and confirmed with relevant suppliers.
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Work closely with product team in respect of any logistical and commercial details that may impact on the performance of the tour.
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Ensure budgets for all tour elements are adhered to.
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Contract all hotels, including guest overnights, and ensure contracts sent and database updated.
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Ensure flights are booked to ensure the best possible prices.
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Deal effectively with supplier driven changes, ensuring best possible outcome for customers and relay details of changes to customers in an efficient manner.
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Ensure special requests & extras relating to dietary, rooming and travel are clearly recorded, and booked with the appropriate supplier and conveyed to the tour staff.
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Ensure all tour documentation is delivered to tour managers and suppliers in a timely and accurate manner.
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Ensure all tours are health & safety compliant, ensuring all accommodation and local transport has been audited.
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Organise pre-tour briefings with tour leaders
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Participate in the Duty Officer rota.
Tour Co-ordinator - Skills & Experience Required:
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Experience in a sales, operations, customer service or product role within the travel industry.
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Exceptional customer service skills
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Outstanding verbal and written communication skills
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Professional, highly organised with strong attention to detail.
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Ability to build strong supplier relationships
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Pragmatic approach to problem solving
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Ability to prioritise and manage workload
Tour Co-ordinator - Additional Information:
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Salary £25k to £27k depending on experience
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Fully homebased or hybrid working available
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Monday to Friday 9 to 5
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On call responsibilities on a rota basis - paid in addition to salary.
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25 days annual leave plus bank holidays
Please apply for the position of Tour Co-ordinator online or email your cv to [email protected]