Job Description
Junior Account Manager
About Booked it
Booked it provide cutting edge technology and smart marketing tools all aimed at helping hospitality and leisure businesses drive footfall and increase loyalty.
Booked it is the B2B arm of our sister company Licklist, which is the UK’s fastest growing marketplace for hospitality and leisure, connecting over 6,000 venues to a community of over 700k users.
The Role
The successful candidate will be involved in managaing and nurturing a wide range of clients that operate in hospitality and leisure, including nightclubs, bars, pubs, restaurants, events, cafes, hotels, bowling, activity based businesses and festivals.
We are looking for a candidate who is enthusiastic, proactive and committed. You need to be highly organized, with a likeable personality. This should be complemented by your welcoming and professional manor towards clients and staff. This is a fantastic opportunity to embark on an essential role in the growth of an exciting company.
Responsibilities include:
· Serve as the lead point of contact for all customer account management matters
· Build and maintain strong, long-lasting client relationships
· Develop trusted advisor relationships with key accounts and customer stakeholders
· Ensure the timely and successful delivery of our solutions according to customer needs and objectives
· Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
· Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
· Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
· Prepare reports on account status
· Collaborate with sales team to identify and grow opportunities within territory
· Assist with challenging client requests or issue escalations as needed
Knowledge & Skills:
· Proven work experience as an Account Manager, Sales Account Manager, Junior Account Manager or relevant role
· Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
· Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
· Experience delivering client-focused solutions to customer needs
· Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
· Excellent listening, negotiation and presentation abilities
· Strong verbal and written communication skills
Salary is £22,000 - £26,000 with uncapped commission. Basic salary is dependent on the skill sets and experience you have to date. Company phone, laptop and travel expenses are provided. This is a remote based position which requires 1 weeks training at our London office and biweekly meetings thereafter.
Job Type: Full-time
Salary: £22,000.00-£26,000.00 per year
Benefits:
Schedule:
Supplemental pay types:
- Bonus scheme
- Commission pay
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (required)
Experience:
- customer service: 1 year (preferred)
Work Location: Hybrid remote in London