Job Introduction
Here at Colas, we are seeking an IT Field Technician to join the team at our Solihull office. The Field Technician will be responsible for the day-to-day support of the company's IT systems and its users. This role involves prompt resolving of incidents and service requests raised via the ServiceNow helpdesk system remotely or by attending site. Regular UK wide site visits are also expected as part of this role.
Main Responsibilities
Reporting into the Service Desk Manager you will maintain and support all PC based ICT systems across multiple sites of Colas in the UK. You'll be an internal touchpoint for ICT related queries and issues - you will strive to provide the best solutions. You will support: End users -locally and remotely, Hardware, Mobile devices, Software and Networking. You will be responsible for the prompt communication and escalations/progress updates of unplanned and planned outages and keep relevant groups informed until the matter is resolved. You will have regular interact and interface with: Internal and external customers, CDS, client IT teams, UK IT management/leadership team and third party suppliers/partners.
The Ideal Candidate
You'll ideally have some previous experience or understanding of 2nd line support. You will have experience on working on different projects, hardware and networking. You'll be flexible, have excellent communication skills, proactive and work hard to ensure user satisfaction and internal customer service levels are consistently high, striving to come up with the best possible solutions. A driving licence is required for this role as you may be required to travel to different sites.
About The Company
Colas Ltd are a UK subsidiary of the global Colas Group, which operates in over 50 countries worldwide and employs over 55,000 people including over 1500 in the UK across multiple sites. We are specialists in highways construction and have been involved in large scale UK and international construction projects within the highways, airfields and marine sectors as well as offering highways maintenance services and manufacturing our own innovative surfacing products. We hold a ‘Gold Investor in People’ award for continuously developing and rewarding our employees, offering excellent career potential.
Colas is fully committed to promoting equality and diversity and maintaining a culture of fairness, transparency and respect for all employees, clients, communities, suppliers, contractors and other stakeholders. Colas aims to be inclusive, meet diverse needs and promote awareness and ownership in the workplace and the communities in which we serve.
Colas values the strength and differences that a diverse workforce brings to the organisation and believes that by harnessing these differences, we will foster a productive environment where equity and mutual respect are intrinsic, where talents are being fully utilised and organisational goals are met.
Package Description
As well as a highly competitive salary, Colas offers some great benefits with this role, including:
- A generous pension contribution
- Life assurance cover (x4 basic salary)
- 25 days annual leave + bank holidays (with the option to buy/sell more)
- Flexible working policy
- Opportunity to study towards a professional qualification fully funded
- Ongoing training and personal/professional development
- Discounts on car leasing, holidays, cinema tickets, restaurants and much more through our online employee benefits portal