Practice Manager

Job ID:

316a304

Location:

Yeovil, England

Published:

1 day ago

Salary

Company

Queen Camel Medical Centre

Website

Headquarters

CEO

Revenue

Type

Sector

Founded

Job Description

QUEEN CAMEL MEDICAL CENTRE
JOB DESCRIPTION

JOB TITLE: PRACTICE MANAGER

REPORTS TO: THE PARTNERS

HOURS: TBC

Job summary:

Provide leadership and management skills to enable the practice to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment.

Responsibility for the smooth, efficient and profitable running of the practice, and maintaining a happy and committed team.

Also keeping the partners abreast of forthcoming changes in the NHS and giving them options for responding to change.

Job responsibilities:

The post holder will:

Strategic management and planning

Keep abreast of current affairs and identify potential threats and opportunities
Contribute to practice strategy; formulate objectives and research and develop ideas for future practice development
Monitor and evaluate performance of the practice team against objectives; identify and manage change
Develop and maintain effective communication both within the practice and with relevant outside agencies
Oversee the implementation of the practice aims and objectives
Assess and evaluate accommodation requirements and manage development and expansion plans

Financial management

Manage practice budgets and seek to maximise income
Through negotiation with the ICB/PCN and preparation and submission of regular development plans, ensure the practice receives an appropriate and equitable allocation of resources
Understand and report on the financial implications of contract and legislation changes
Manage practice accounts; submit year-end figures promptly and liaise with the practice accountant
Monitor cash-flow, prepare regular forecasts and reports to the partners
Manage and reconcile bank accounts; negotiate/liaise with the practice bankers
Monitor and reconcile income and expenditure statements and purchase/sales ledger transactions
Manage and monitor PAYE for practice staff and maintain appropriate records
Manage contributions to the practice pension scheme(s) and maintain appropriate records
Manage appropriate systems for handling and recording of cash and cheques and petty cash.

Human resources

Oversee the recruitment and retention of staff and provide a general personnel management service
Ensure that all members of staff are legally and gainfully employed. Monitor skill-mix and deployment of staff
Manage staffing levels within target budgets
Evaluate, organise and oversee staff induction and training, and ensure that all staff are adequately trained to fulfil their role
Develop and implement effective staff appraisal and monitoring systems
Support and mentor staff, both as individuals and as team members
Implement effective systems for the resolution of disputes and grievances
Keep abreast of changes in employment legislation
Maintain up-to-date HR documentation (including job descriptions, employment contracts and employment policies)

Organisational

Convene meetings, prepare agendas and ensure distribution of minutes as necessary
Develop Practice protocols and procedures, review and update as required
Ensure that Practice premises are properly maintained and cleaned, and that adequate fire prevention and security systems are in place
Manage the procurement of practice equipment, supplies and services within target budgets
Develop and review Health & Safety policies and procedures and keep abreast of current legislation
Arrange appropriate insurance cover
Ensure that the practice has adequate disaster recovery procedures in place
Arrange appropriate maintenance for practice equipment

Patient services

Adopt a strategic approach to the development and management of patient services
Ensure service development and delivery is in accordance with local and national guidelines
Ensure that the practice complies with NHS contractual obligations in relation to patient care
Maintain registration policies and monitor patient turnover and capitation
Oversee and/or develop repeat prescribing systems
Oversee and/or develop and manage an effective appointments systems
Oversee and/or organise surgery timetables, duty rotas and holiday cover
Routinely monitor and assess practice performance against patient access and demand management targets
Develop and implement an effective complaints management system
Liaise with patient groups/PALS

Information management and technology

Evaluate and plan practice IT implementation and modernisation
Keep abreast of the latest development in primary care IT and regularly update the practice management team
Motivate, support and monitor staff in the use of IT; organise, oversee and evaluate IT training
Set targets and monitoring standards for data entry and data collection
Ensure that the practice has effective IT data security, back-up, maintenance and disaster recovery plans in place
Liaise with the ICB regarding systems procurement, IT funding and national IT development programmes.
Oversee the practice’s website.

External relationships

Ensuring efficient internal and external communication, including being the focal point for contact with the primary care organisation, PCN, solicitor, accountant and other bodies

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will implement and lead on the full range of promotion and management of their own and others’ health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures.
This will include (but will not be limited to):

Ensuring job holders across the practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management.
Maintaining an up-to-date knowledge of health and safety and infection control statutory and best practice guidelines, and ensure implementation of these across the business
Using personal security systems within the workplace according to practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business
Making effective use of training to update knowledge and skills, and initiate and manage the training of others
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed
Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general / patient areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation

(where appropriate) with other sector managers

Undertaking periodic infection control training (minimum annually)
Routine management of own team / team areas, and maintenance of work space standards
Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
Work effectively with individuals in other agencies to meet patients’ needs
Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members
Communicate effectively with patients and carers
Recognise people’s needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services:

The post-holder will:

Apply practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect own work
Participate in audit where appropriate

Job Types: Full-time, Part-time, Permanent
Part-time hours: 30-37.5 per week

Benefits: