Id Job: 316a304
Due to the growth and expansion of our Customer Contact Centre, we have exciting opportunities to join our Customer Service team based in Kingston.
About the role
Working as Customer Service Advisor you will support our online and in-store customers with queries via a variety of channels, ensuring the customer experience is unparalleled whilst striving to exceed customer expectations.
You will manage all inbound customer contacts within the Service Level Agreement, ensuring that all customer inquiries are dealt with promptly. Our contacts with customers come from phone calls, emails, web forms, live chat, and social channels so working in customer service is fast paced and exciting.
We are looking for people to be flexible across the following days and times on a rota basis:
Monday - Friday: 9am to 7pm
Saturday: 9am to 6pm
Sunday: 11am to 5pm
About the team
We work closely with the eCommerce team which includes our digital marketing and digital development colleagues and have daily contact with our retail colleagues who run the pick, pack, and despatch operation, so you will interact with some fantastic teams on your journey here.
About the candidate
We are looking for enthusiastic people who are decisive, confident and have the ability to use their initiative. As well as these key characteristics, this role also requires some specific skills and experience to succeed…
In return you will get an extensive insight into the world of eCommerce and obtain valuable experience in Customer Service with the opportunity to progress within the team.
About Fenwick
Opening our first store in 1882, Fenwick is rich with heritage and history as the UK’s largest family-owned department store group. We are on an exciting journey, transforming the business to exceed our customers' expectations, and we are always on the lookout for talent to join us.
We have 9 stores across the UK, differing in size and offering, specific to their local community. We are fortunate enough to say 4 of our stores also house our functional teams, allowing for a truly collaborative approach.
We offer a competitive salary and benefits package including:
Job Types: Full-time, Permanent
Salary: £10.40 per hour
Benefits:
Schedule:
Work Location: One location