Joining us, you get to work for not just one high performing London Borough, but two.

Sutton and Kingston councils have a number of shared services serving both authorities, with some teams and roles more focussed on one Council than the other, but the majority are shared across both, meaning you get multiple opportunities to learn from a wider pool of activities and two different political bodies.

We work flexibly in both Sutton and Kingston offices, and support working at home or flexible working patterns that enable you to tailor your working life to everything else in your life. We provide the equipment and tools to enable you to work flexibly, and in return ask you to use that flexibility to be creative and ambitious in the services we deliver.

There are some really exciting things happening in both Sutton and Kingston. We are developing the London Cancer Hub, a world leading cancer research and treatment hub that will bring together professionals from across different sectors to identify and test new treatments and therapies. We are undertaking the largest housing regeneration programme ever delivered in Kingston, building new energy efficient housing that will transform some of our oldest Council owned housing. Both boroughs have publicly committed to doing what they can to tackle the climate emergency and are investing in new technologies and societal change that will help bring carbon emissions down and improve our climate impact.

We work flexibly in both Sutton and Kingston offices, providing the equipment and tools to support hybrid working patterns that enable your working life; in return we ask you to use this to be creative and ambitious in the services we deliver. You should choose Sutton and Kingston if you are looking for an opportunity that will challenge you to deliver more, support you to achieve personal ambitions, and expect you to put borough residents at the heart of what you do.

Sutton is a well connected attractive part of London that has a reputation for excellent schools, green and leafy open spaces, and a history that drives a thriving heritage and culture offer through our museums and libraries. The Council is controlled by a long established Liberal Democrat Administration and has high ambitions set out in its corporate plan “Ambitious for Sutton”, that will ensure Sutton remains a great place to live, work and raise a family. The Council plays a leading role in a number of local partnerships and places great emphasis on engaging effectively with its residents, listening to local voices and making their message heard across London Government.

Kingston is a beautiful Royal borough with a historic setting on the banks of the Thames with excellent schools and a bustling retail centre, all surrounded by open green spaces such as RIchmond Park and Bushey Park, former recreation grounds for Tudor kings and queens. The Council is controlled by a Liberal Democrat Administration and has a corporate plan “Making Kingston Better Together” that sets out a vision to be a vibrant, diverse and inclusive borough where residents are active, empowered, engaged and able to remain independent and resilient. The Council engages with residents through a number of forums and events through the year, and like Sutton plays a leading role in developing the South West Region of London.

As the Head of Design, you will lead the design of Kingston and Sutton councils' online experience and the redesign of council services to meet user needs. The Head of Design will support the design community to deliver projects.

Design community members are involved in the following projects:

• Creating design patterns and standards for digital services.
• Creating content guidelines for publishing online.
• Creating a new digital service for planning advice and revising website content to better meet user needs.
• Redesigning the digital service for requesting adult social care advice and services.
• Redesigning the digital services for housing needs and repairs to social housing.

A typical day in this role will consist of:

• Starting the day with the Head of Community stand up. Share progress on a recruitment campaign your leading and a project you helped through a design challenge yesterday.
• Lead the Design Community's fortnightly meet up. You've arranged for a team member to play back their work on a new digital service. Another team member asks the community for feedback on a redesigned page for the website.
• Meet with the manager for waste services and the IT business partner to consider ways to reduce failure demand from the report a missed bin collection service.
• Carry out 1:1's with a junior service designer to discuss their next development goal.

This role reports into the Head of Digital Delivery.

We are a hybrid working organisation and for this role the post holder can work from home most of the time with the occasional office visit; 1-2 days per month.

Digital and IT is a shared service between Kingston and Sutton councils providing digital and technology services to both councils as well as a number of arm's length companies.

We are committed to delivering excellent public services to our residents and local businesses, which is why we place the user, and their needs, at the heart of our agile delivery strategy. We are proud of our digital culture, and have a team of excellent professionals working across multi-disciplinary teams to deliver our new digital services. Both councils are undertaking significant transformation of their services. We are therefore looking to recruit vibrant, talented people who would be excited to help us build user centred, modern digital services across two councils.

This role is part of the design community in our digital delivery team, which consists of content designers, interaction designers and service designers of whom the postholder will manage.

We have a growing and supportive design community including interaction, UX, service and content designers. The community is a fun and supportive place to discuss and get ideas about design challenges and grow our collective professional expertise.

To be successful as the Head of Design, you will need the following:

• Experience of leading design team with the ability of setting the direction of a team.
• Ability to be accountable for decisions and protect your team without taking any credit for their work.
• Ability to flex delivery approaches depending on context.
• Be a strong influencer, with the ability to persuade and negotiate with stakeholders of all levels.
• Have strong people management skills.
• Have significant experience working in teams using agile methods and culture.
• Have significant experience in understanding and balancing client, organisational, and technical needs and knowing how to balance these when setting design strategy and direction.
• Have significant experience researching, prototyping, and iterating products and from inception to live.
• Experience setting design standards and guidelines.
• Experience using software to create designs, prototypes, and virtual whiteboards.
• Experience designing services that take account of the needs of diverse users.
• Experience designing complex services across multiple boundaries (eg different organisations, multiple channels, diverse objectives).

For more in depth detail about the role, please refer to the job description attached at the bottom of the page.

As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.

In addition we offer a modern and flexible working environment for our staff supported by our IT infrastructure, Google Chromebooks and Google Apps, which have acted as a key enabler for collaborative and streamlined working. The COVID-19 pandemic has required us to be even more flexible in how we work and manage staff workloads, ensuring they have the correct equipment and resources to be able to maximise their talents and looking after their wellbeing.

Employees have access to a wide range of benefits, some of which include:

• Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)
• Three volunteering days per year
• Flexible and agile working arrangements
• Comprehensive learning and development programme
• Discounts on a range of local shops, restaurants, gyms and leisure centres
• Interest free season ticket loans
• Local Government Pension Scheme
• Bicycle loan facilities and cycle to work scheme
• Zip car scheme
• Free eye tests and contribution towards glasses
• Confidential wellbeing and counselling support
• Subsidised gym membership

We pride ourselves on being a diverse, tolerant and welcoming Borough and we aim to create a workforce which reflects the community we serve. We are respectful of difference and realise the positive value of diversity in our workforce. We welcome and encourage job applications from people of all backgrounds and particularly welcome applications from Black, Asian and Minority Ethnic candidates and disabled candidates as these groups are currently under-represented in our workforce.

We are proud to be recognised as a Disability Confident employer, and are committed to thinking differently about disability and taking action to improve how we recruit, retain and develop disabled people. We guarantee to interview all disabled applicants who meet the minimum/essential criteria for the role.

We offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums, and inclusive staff networks who help drive our diversity agenda.

We are an accredited London Living Wage Employer and this means that everyone working at the Royal Borough of Kingston, regardless of whether they are permanent employees or third-party contractors and suppliers receive the London Living Wage. The real Living Wage is higher than the government’s minimum, or National Living Wage, and is an independently calculated hourly rate of pay that is based on the actual cost of living.

The UK has introduced a new points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the GOV.UK website for right to work guidance.