Job Description
Exciting opportunity to join our team!
Trinity Harper Cleaning Ltd is a local business based in Cambridge which provides a world class cleaning service with an industry leading team to ensure that we always exceed our customers’ expectations. Due to continued growth, we are currently recruiting a Contracts Manager to strengthen our management team in Cambridgeshire.
PURPOSE OF JOB:
- You will be expected to provide clear and directed leadership across your portfolio and ensure that all client requirements are met in accordance with the agreed contract specification.
- To build an effective partnership with the clients and colleagues.
- To assist on managing and expanding the existing team, delivering a high-quality cleaning service with a focus on always providing an excellent customer service.
- Ensure the company image is always maintained.
EXPERIENCE:
- Previous experience of leading teams of cleaners across several different sites and locations is essential, along with the ability to demonstrate focus on clients and delivering a quality service.
- Excellent communication skills with the ability to analyse and present information clearly at all levels.
- Effective people management skills when developing weaknesses and encouraging growth.
- Great time management and “can due” attitude.
- Full driving license is essential.
KEY RESPONSIBILITIES & DUTIES:
- Managing day to day delivery of cleaning services across multiple sites in Cambridgeshire.
- Accountable for adherence to company policies and processes across all locations and ensuring that all the colleagues operate in a safe manner and healthy working environment.
- Budgetary responsibility to maintain viability of contracts and operating region.
- Planning and managing teams to ensure all the contracts are fully supported.
- Ensure correct hours are being worked and recorded for payroll purposes.
- Ensure material stock levels are maintained and adhered to.
- Recruiting and training of new employees.
- Managing sickness and holiday cover.
- Managing any employee/disciplinary issues through consultation with Peninsula.
- Ensure high level of customer satisfaction and retention of contracts through closely monitoring standards on site(s).
- Liaise with customers on a formal and regular basis.
- Prospecting potential new customers.
- Surveying, quoting, and delivering and presenting proposal documents.
HOURS OF WORK:
- Monday—Friday totaling 50 hours per week typically 0530 – 1300 hrs and 1700-1930 hrs. You are expected to manage your own timekeeping and be flexible to the demands of both the business, staff, and clients.
SALARY AND BENEFITS:
- Annual salary - £41,600 (£16.00 per hour).
- Overtime rate (Weekends) £27.00 per hour.
- Holiday 25 plus 8 bank holidays.
- Company mobile phone.
- Company vehicle.
- Commission paid for New Customer Office Cleaning contracts.
Job Type: Full-time
Salary: £41,600.00 per year
Benefits:
- Company car
- Company pension
- Free parking
- Referral programme
Schedule:
Supplemental pay types:
Ability to commute/relocate:
- Cambridge: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Management in commercial cleaning: 7 years (required)
Language:
Licence/Certification:
- Driving Licence (required)
Work Location: In person
Reference ID: CM001